Refund Policy

Effective Date: 14/01/2025
At Ahoo Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy to understand your options.

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused, in its original condition, and in its original packaging.
  • A refund request must be initiated within 14 days of receiving your order.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Refundable Items

We do not accept refunds for:

  • Items marked as "Final Sale" or "Non-Refundable."
  • Perishable goods, personal hygiene items, or items with safety seals that have been broken.
  • Digital products, gift cards, and downloadable software.

3. Refund Process

If your item meets the eligibility criteria:

  1. Contact us at info@ahoostore.com or call +201018104837 to initiate a refund request.
  2. Once your request is approved, you will receive instructions on returning the item.
  3. After the item is received and inspected, we will notify you of the refund status.
  4. Approved refunds will be processed to your original payment method within 7-10 business days.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect.
  • Please ensure the item is securely packaged to avoid damage during transit.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 48 hours of receiving the product.
  • Provide photos of the damage and a description of the issue.
  • A replacement or refund will be issued after verification.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment provider for pending transactions.
  2. Contact your bank, as processing times may vary.
  3. If you still have issues, reach out to us at info@ahoostore.com.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. The latest version will always be available on our website.

8. Contact Us

For any questions about our refund policy, please contact us:
Email: info@ahoostore.com
Phone: +201018104837