FAQ (Frequently Asked Questions)

1. How can I place an order?

You can place an order by browsing our website, adding your desired items to the cart, and proceeding to checkout. Follow the prompts to complete your purchase securely.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Mobile Wallets
  • Cash on Delivery (where applicable)

3. How long does shipping take?

Shipping times depend on your location. Typically, orders are delivered within 3-7 business days. You will receive a tracking number once your order is shipped.

4. Do you offer international shipping?

Currently, we ship within [Your Region or Country, e.g., Egypt]. For updates on international shipping, please stay tuned to our social media channels.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. Use this number to track your package on the courier’s website.

6. What is your return policy?

We accept returns within 14 days of receiving your order, provided the item is unused, in its original condition, and packaging. For more details, please refer to our Refund Policy.

7. What if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photos and a description of the issue, and we’ll arrange for a replacement or refund.

8. Can I cancel or modify my order?

You can cancel or modify your order if it hasn’t been shipped yet. Please contact us immediately at info@ahoostore.com or +201018104837 for assistance.

9. How can I contact customer support?

You can reach us through:

10. Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions. Follow us on Facebook, Instagram, and TikTok to stay updated.